Testimonials

[From left: Koichi, me, Chiho]

” この度の思敏さんのサービスに大変満足しております。彼女は当社のヘアサロンショップにとって、シンガポールで最高のロケーションを見つけてくれたと思います。

 

思敏さんは私共のニーズを正確に把握し、それに沿って迅速かつ最適な物件をアレンジしてくれました。また彼女はユニットの引き渡しに至るまでの長いプロセスにおいて、提案、適切なアドバイスは元より煩雑なペーパーワーク、そして家賃の交渉まで最後まで我慢強く私共に寄り添ってくれました。その中でも特に感謝したいのは、思敏さん私共のエージェントとしてURAにヘアサロン使用許可を申請する際に当局との交渉してくれた結果、毎年義務付けられた申請が一度だけで済むことで、その都度発生する手数料がなくなり、当社にとって非常に大きなコスト削減に繋がったことです。思敏さんの誠実かつ顧客ファーストのサービスには大変感謝しており、もし機会があれば私共の友人やビジネスパートナーに是非紹介したいと思います。これからも長いお付き合いをよろしくお願いします。”

 

[English Translation]

“My partners and I are very satisfied with Shermin’s services and are grateful that she had found us the perfect shophouse unit for our hair salon business.

Shermin was keen to understand our needs, and quick to select and arrange multiple viewings for us. She facilitated in the decision-making process, giving suggestions and patiently guiding us through the entire journey, from negotiating the rent, to explaining the timeline and paperwork, and to the eventual handover of the unit.

We would particularly like to highlight how Shermin went over her scope as an agent, in the application to URA for the change of use of shophouse. Rather than accepting that the application would be renewed and paid on a yearly basis, Shermin went the extra mile to initiate further discussions, which led to a revision in the application outcome for the change of use to be approved on a one-off basis. This resulted in cost savings and less trouble for us.

We appreciate Shermin’s efforts and will not hesitate to recommend her services to our friends and business partners because we know that she takes care of her client’s best interest.”

Koichi Nishide

Product Manager, The Fluxus House

October 2019

“I was introduced to Shermin as a recommendation by a friend, and engaged her services to rent out my condominium which has been unoccupied for a year. Overall, I am very impressed and pleased with the speed of her response and her level of professionalism.

Regular updates on tenant profile were provided in thoughtful and organised manner, and she goes over and above her role as an agent, to oversee defect checks with the developer team and arrange and oversee renovation works and deliveries, effectively relieving me from the hassle, as an owner who is currently working overseas.

Whenever an offer from a suitable tenant arrive, Shermin would negotiate based on my interest and she was always patient even when negotiation falls through at a late stage. At every step of the negotiation, Shermin shared her suggestions based on my requirements and the tenant’s requirement to create a win-win situation for both parties. 

Eventually after 1.5 months of sourcing for a suitable tenant, she secured an expatriate family who was willing to pay 20% above market rent, in exchange for obtaining certain reasonable but unconventional concessions, such as upfront fitting allowances and features improvement to the unit. Shermin worked with the tenant and various contractors to make purchase of furniture and electronics, installation of bathroom accessories, rectification works and other logistics arrangement, all within a tight timeline of less than a week from the date of viewing, while keeping me informed of the progress throughout the week.

Shermin is an agent whom I will recommend to my friends and families because she is trustworthy, reliable and responsible.”

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Ms Chang

Managing Director, Alternate Chief Executive / Chief Operating Officer 

Deutsche Bank, Hong Kong

September 2019